PRPlayers

Empowering Hotel Management Teams Through Interactive Learning

Challenge

A national hotel chain partnered with Professional Role Players (PRP) to design and deliver a bespoke Equality & Diversity training course for their management teams. The goal was to roll out a programme over 12 months, helping staff reflect on workplace behaviours and strengthen their approach to equality and inclusion.

The client specifically requested an interactive format, with a strong emphasis on role play and live scenario work, to challenge participants' thinking and create meaningful discussion.

Project Objectives

The one-day course was designed to:

• Encourage hotel managers to reflect on equality and diversity practices

• Promote inclusive leadership and awareness of unconscious bias

• Use real-life role play to make complex issues tangible

• Provide a safe forum for open discussion, learning, and behaviour change

Process

To ensure the training was relevant and impactful, PRP conducted on-site visits to observe team dynamics and identify common challenges. These insights informed the development of custom-written scenarios, grounded in the real workplace experiences of staff.

PRP then built a bespoke Equality & Diversity course that combined drama-based learning with structured facilitation and legal context.

Solution

A handpicked team of professional role players rehearsed and delivered the live scenarios, portraying a range of characters and situations drawn from the hotel’s environment.

Using Forum Theatre, participants were able to pause, question, and redirect scenes to explore different outcomes — fostering empathy, shared understanding, and critical thinking.

This interactive approach allowed participants to:

• Engage with complex scenarios in a safe, supportive setting

• Reflect on their language, assumptions, and behaviours

• Practice strategic responses to real-life challenges

Results

The Equality & Diversity course was delivered successfully across the 12-month period and received overwhelmingly positive feedback.

By the end of the programme, participants had:

• A solid understanding of the Equality Act 2010

• Gained insight into institutional discrimination and how to address it

• Examined personal behaviours and communication through a lens of inclusivity

• Learned how to respond empathetically and manage sensitive conversations

• Developed practical strategies for building an inclusive workplace culture

This collaborative and interactive training approach proved to be a powerful tool in encouraging behavioural change and advancing workplace equality.